Refunds and reprints
Last updated: October 14, 2026.
If something goes wrong with the book
Write to info@fablesofus.com with your order number (or the email you used) and, if you can, a photo of the problem. We will reprint the book for free or refund you, your choice, when:
- the book arrives damaged;
- the book is misprinted (for example a missing or blurred page, or a cover that does not match what was ordered);
- the book is lost in shipping.
Please write to us as soon as you notice the problem, so we can sort it out with the printer.
Personalized books: no returns for a change of mind
Every book is made specially for one child, so we cannot take it back or refund an order because you changed your mind.
Mistakes in what you typed
Names and details are printed exactly as you entered them. A mistake in what you typed, such as a misspelled name, is not covered by the reprint or refund above.
We can still help early: if you tell us about a typo within 1 hour of ordering, we fix it before printing starts. Production begins after a 1-hour delay for this reason. Write to info@fablesofus.com right away.
How refunds are paid
Refunds go back to the payment method you used, through Stripe. Your bank may take a few business days to show it.